One of the following MUST attend this meeting:
• A designated authorized contact (if applicable)
• Power of attorney listed on the account (if applicable)
If they are unable to attend in person, they will be asked to join via telephone. In the event they are not available, the meeting will need to be rescheduled. Virtual Meetings will be audio and video recorded for quality assurance and training purposes.
For questions about power of attorney and confidentiality, please call 713.371.1400.
For in-person meetings, to maintain confidentiality for the account holder, a picture ID is required.
Acceptable documents include:
• Texas Driver License
Seating for in-person meetings is limited to 2 attendees.
We do not accept cash or check drop off payments on-site. Please visit your nearest Kroger, HEB, Fiesta Walmart.
PLEASE READ: Due to server issues, you may experience intermittent disruptions with the “LIVE CHAT“ services. Our Call Center wait time may also be impacted and we apologize for the inconvenience. You can check your account by Registering for an Online Account or you can use the Automated phone system by calling 713-371-1400. Thank you for your patience.
Here you can pay your bills using multiple payment methods, view account transactions, print prior bills, lower your bill by managing your water usage.
